Our Guarantee & Warranty - Kindling Chimney Fort Worth

The Kindling Chimney Fort Worth Guarantee

We put our name on every chimney sweep, inspection, and fireplace repair we do in Fort Worth. That means when Danny Cortes and our crew leave your home, you’re not just getting a receipt. You’re getting a commitment that the work was done right, the price was what we said it would be, and if anything falls short, we come back and make it right. That’s the 365-Day Done Right Promise, and it applies to every job, no fine print. Our reputation in Fort Worth rides on it, and so does the safety of every fire you light.

Call (682) 382-9934

What’s Covered

• Workmanship on every sweep, inspection, and repair. If something we touched or cleaned isn’t right within a year, we’re back to fix it at no charge.
• Parts our technicians specify and install. When we put in a DuraFlex liner, a HeatShield resurfacing, a Gelco cap, or a Famco damper, we stand behind the installation work we did.
• Your floors and furniture. Shoe covers and drop cloths go down on every visit, and you get a photo of the clean-up before the crew leaves.
• The price we quoted before we started. Written, specific, and handed to you. The number on that sheet is the number on your invoice.
• Your time and your trust. We show up when scheduled, we call if anything shifts, and we treat your home like we’d want ours treated.
• Our technicians as people. Every one is background-checked, uniformed, and trained on the C.A.R.E. values before they ever walk through a Fort Worth home.

Our Satisfaction Promise

If you’re not satisfied, here’s exactly what happens: you call (682) 382-9934, you get a live person, and you tell us what went wrong. We don’t argue with you. We book a return visit, we look at the work with our own eyes, and we fix whatever fell short. That’s the 365-Day Done Right Promise in plain language. It covers the full scope of what we did, whether that’s a sweep we should have been more thorough on, a repair that isn’t holding up, or a clean-up that didn’t meet the standard in the photo we promised you.

We also won’t surprise you with a bill for making it right. If the issue is on our workmanship, the fix is on us. Danny Cortes has been running crews long enough to know that the cost of fixing a mistake is never as high as the cost of losing a customer’s trust. In Fort Worth, word travels fast, and we’d rather have you tell a neighbor we came back than that we didn’t. If you’re ever unsure whether something is covered, ask. We’d rather answer a question than leave you wondering.

And no, we don’t ask you to jump through hoops. No forms in triplicate, no waiting on hold, no “let me get a manager.” You call, you talk to a person, we schedule it. Simple as that.

Licensed & Insured Backing

Here’s the part that matters more than any promise written down: we’re licensed and insured. That’s not a marketing line. It means if property gets damaged or someone gets hurt on a job in Fort Worth, there’s a real policy behind the work, not just a handshake. Insurance is the guarantee you don’t have to trust anyone’s word on, because it exists on paper.

Licensing means our work has to meet code, which matters for fireplace repair and liner work specifically. A fireplace that’s passed a licensed technician’s standard isn’t just clean. It’s safe to actually use. We’re part of the Cedarwell family of companies, established in 2003, and we bring the roofing or HVAC-grade professionalism you’d expect from any trade that works on homes. Our technicians carry professional-grade equipment and follow manufacturer guidelines for every part we install, so the work holds up to scrutiny.

What’s Not Covered (And Why Honesty Matters)

We won’t pretend a warranty covers things it can’t. Your chimney’s masonry condition, the age of your flue, and how often you burn will all affect how long components last, and no honest company can promise a lifespan on another manufacturer’s part. What we can promise is that we’ll tell you the truth about what’s there, show you the camera evidence when something’s wrong, and never recommend work you don’t need.

If a part fails because of normal wear, a lightning strike, or something we genuinely couldn’t have foreseen, we’ll still give you an honest assessment and a fair price to address it. We’d rather have that conversation than hide behind a warranty clause. Fort Worth homeowners deserve that kind of transparency.

Our C.A.R.E. Values in Every Home

Every technician who works for Kindling Chimney Fort Worth follows the C.A.R.E. values on every visit, no exceptions. Here’s what that means when you see our van pull up in your driveway:

• Care means shoe covers and drop cloths go down before we bring tools in, and nothing is moved without asking you first.
• Accountability means the written price comes before the work starts, every time, with no pressure to add on services you didn’t ask for.
• Respect means we treat your home, your pets, and your family the way we’d treat our own. Pet-safe products where there’s a choice, quiet tools when the kids are asleep.
• Excellence means the photo of the clean-up is taken before the crew leaves, so you can see exactly what we did and exactly how we left the space.

These aren’t slogans we hung on a wall. They’re the standard Danny Cortes holds his crew to, and they’re the reason we can offer a guarantee as strong as the 365-Day Done Right Promise without flinching.

Why We Put It in Writing

Because Fort Worth has a lot of chimney companies, and most of them will tell you they do good work. Very few will hand you a written price before they start. Even fewer will photograph their clean-up and show it to you. And almost none will put a year-long make-it-right promise on every single sweep, inspection, and repair without carving out exceptions.

We do. We’ve built our business on it. The Cedarwell Care Promise isn’t just a nice phrase on a brochure. It’s the operating system for how our crews work. Shoe covers. Drop cloths. Written price. Photo of the clean-up. Every job, every time. If we ever skip one of those steps, you should call and tell us, because that’s a failure against our own standard, not just a customer complaint.

A safe fire starts with a clean chimney. And a clean chimney starts with a company that will do the work, document it, and stand behind it. That’s what we do, in every home we serve across Fort Worth.

Questions about what our guarantee covers on your specific chimney or fireplace? Call (682) 382-9934 and ask. A live person will answer, and you’ll get straight answers.

Written by Danny Cortes, Owner at Kindling Chimney Fort Worth, serving Fort Worth and the surrounding area.